Frequently Asked Questions.
How can I make a purchase?
It’s simple to shop at House Of Arfa – 3 easy steps!
- To locate what you want, go to the website. Once you’ve found something you like, select your size and add it to your cart by clicking ‘ADD TO CART‘ option on the page. By clicking the ‘SHOPPING CART‘ link at the right top of the page, you can review the items.
- Add your billing details.
- For payments, we accept these options: Cash on Delivery Via All Visa and Master Cards
When will I get my order?
When you place the order, you will be given a shipping date. The exact delivery time will be indicated on the order confirmation after the order has been placed.
As a result, it is never possible for the shipment day on the website to differ from the shipping day on the order confirmation.
How long will it take for my order to arrive?
Within Pakistan, shipping takes 2 Weeks, and for international orders, shipment time is 2 and Half weeks.
Is my data kept safe and secure?
Our clients’ payment and shipping information are kept secure and confidential. The information is only accessible to those who have been approved.
Is it true that adding an item to the shopping cart is reserved?
No, after you’ve verified your order at the checkout, one item will be reserved and secured for you.
Can I cancel the order?
You can cancel or amend your order while still exploring and shopping by removing it or updating it from your ‘SHOPPING CART.’
However, after your order has been confirmed, you will not be able to amend or cancel it before shipping.
How do I know whether the order is placed or not?
We have an extremely precise email system. You will receive a confirmation at your email address shortly after placing your order.
Your order invoice/ summary will be sent to you and your order number. If you have not received an email, your order has not been placed correctly.
How do I check the delivery status?
You will receive a tracking number for your order via SMS/Email after it has been dispatched; copy and paste your tracking numbers on the mentioned courier services websites to monitor your order.