Q: How to make a purchase from House of Arfa?

A: Purchasing from House of Arfa is reliable and effortless! Click on the home button to navigate through the website. Browse through categories to explore and find what you are looking for. Once you have been directed to the product you wish to purchase, fill in the form with your name, number & email address. Our fashion consultant will get back to you for further guidance and assistance.


Q: How to choose my size?

A: All products are sold according to different sizing. As sizes vary between designers, for a hassle free shopping experience we have provided each designer’s size chart separately that you can easily find on every product’s page.


Q: Are the colors shown in the website accurate or not?

A: We have made every possible effort to display the colors of the products accurately. However, the possibility of difference between the actual color and the display color might exist because of various types of screens & displays.


Q: How will I know if you have received my order?

A: We will send you a confirmation email once you place your order. You can also view it under “My Orders” on your account’s dashboard.


Q: What if I want to purchase an out of stock item?

A: Sometimes items may run out of stock or become discontinued. Our website is constantly updated so please keep checking for latest, updated content.


Q: is my personal information kept private?

A: We assure that your information is kept private and confidential; no information will be shared with a third party without your consent. 


Q: what payment methods does House of Arfa accept and is it safe to use my card?

A: We accept Visa, MasterCard, Western Union, American Express and bank transfer. All payments are processed through a secure checkout system and your details will be securely transmitted from end-to-end via SSL encryption.


Q: Which country does House of Arfa ship to?

A: We ship worldwide. Shipping is free within Pakistan.


Q: What are the shipping charges?

A: Shipping charges vary depending on the destination of the order. The charges will be added at checkout.


Q: Do you offer discounts to customers?

A: From time to time, we run promotions on our website. You can check our website or you can sign up for our weekly newsletter to stay updated.


Q: How do I contact the customer service team?

A: We are here to help you. If you have any problems or questions, please contact our Customer Services team via email customercare@houseofarfa.com. Our team will get back to you as soon as possible.


Q: is there a brick and motor store of House of Arfa.

A: House of Arfa is an online store. At the moment we do not have a physical store.